Administrator & Scheduling Assistant (Belfast)

Full Time Scheduler / Administrator (Belfast)

Relate NI is a registered charity and the leading organisation providing confidential relationship counselling support to individuals, couples, young people, children and families throughout Northern Ireland.

We provide a range of therapeutic services and education programmes to people throughout Northern Ireland. Our vision is of a future where healthy relationships are at the heart of a thriving society, and our mission is to make expert information and support for healthy relationships available to everyone.

We are currently recruiting for a Referral Administrator and Scheduler based at our Belfast office.

Overall Job Purpose

Working under the direction of the Head of Business Operations, the role of Referral Administrator and Scheduler is a service user-focused position, which is tasked with assigning relevant professionals to individual requirements.  You will provide exemplary customer service within a timely manner and provide an invaluable service to clients calling the business. You will identify areas for improvement and play an integral part within the team.

Do you have:

  • Minimum of 5 GCSE’s or equivalent to include English and Maths
  • 2 years experience in reception or administration
  • 2 years experience in working with a computerised appointment system or CRM system
  • Experience of producing and analysing information

What you get in return:

  • £19,332 pro rat’d for 35 hours with an annual review from the board of trustees
  • Access to support with CPD, both mandatory and discretionary
  • Access to a pension scheme with 5% employee contributions matched by 3% employers’ contribution
  • 20 days annual leave plus 12/13 statutory days
  • Access to health and wellbeing support through the Health Assured programme
  • Opportunity to work in a friendly, supportive working environment to support the needs of people throughout Northern Ireland

All completed applications should be returned to:

Emma Irwin, Head of Business Operations


Address:  Relate NI, 3 Glengall Street, Belfast, BT12 5AB

Please note that CV’s are not accepted.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Northern Ireland. We welcome applications from all suitably qualified individuals, irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Closing Date:

23,59pm, 9th December 2022

As part of the application process, the successful candidate/s will be required to complete Access NI Security Clearance before commencing employment.

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